Sparkle Auto Wash | Privacy Policy

Sparkle Auto Wash, located at 145 SV Road, Andheri West, Mumbai, Maharashtra, 400058, India, values your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our online platform for services related to exterior car wash, interior cleaning, detailing packages, waxing and polishing, tyre shining, underbody wash, engine bay cleaning, scratch removal, or ceramic coating.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site or online platform, or otherwise when you contact us.

The personal information we collect may include the following:

Personal Identifiers: Such as your name, telephone number, vehicle details (make, model, license plate).
Contact Information: Your physical address.
Payment Information: Information necessary to process payments for services.
Service Information: Details about the services you request or receive.

We also automatically collect certain information when you visit, use, or navigate our site or online platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our service, and other technical information. This information is primarily needed to maintain the security and operation of our service, and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our site or online platform for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

To facilitate account creation and logon process.
To deliver services to you. We may use your information to provide you with the requested services.
To respond to your inquiries and offer support.
To send administrative information to you, such as information about service changes and updates to our policies.
To manage your orders and requests.
To request feedback and contact you about your use of our service.
To send you marketing and promotional communications, if you have consented to receive these. You can opt-out of our marketing communications at any time.
To enforce our terms, conditions, and policies.
To comply with legal obligations and respond to legal requests.
For other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our site, services, marketing, and your experience.

Disclosure of Your Information

We may share your information with third parties only as necessary to provide our services, comply with law, or with your consent. We may disclose your information:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, and email delivery. These parties are required to maintain the confidentiality and security of your information.
For Legal Reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
To Protect Our Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
In the context of Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we do our best to protect your personal information, transmission of personal information to and from our service is at your own risk. You should only access the service within a secure environment.

Your Privacy Rights

In some regions (like the European Economic Area and the United Kingdom), you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, to object to processing, and if applicable, to data portability. In certain circumstances, you may also have the right to withdraw your consent.

To make a request regarding your rights, please contact us using the physical address provided below. We will consider and act upon any request in accordance with applicable data protection laws.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is addressed in our separate Cookie Policy, if applicable, or within the settings of our service.

Links to Other Websites

Our service may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's Privacy

We do not knowingly solicit data from or market to children under 18 years of age. By using the service, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the service. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records.

Updates To This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, you may contact us by post at:

Sparkle Auto Wash
145 SV Road
Andheri West, Mumbai, Maharashtra 400058
India